CRM INTEGRATION
CRM integration enables seamless connectivity between CRM software and third party applications. The integration automate the actions and extend the functionality of your solutions while eliminating the requirement to switch between different applications.
Telephony solution can be integrated seamlessly with all popular CRM applications such as Zoho CRM, Vtiger CRM, Sugar CRM, Salesforce, Leadsquare, Zendesk, Microsoft Dynamics etc. This helps the business to keep track of every customer interaction and improve customer engagement and retention.
Benefits of CRM integration
Monitoring
Real-time monitoring and reporting help the managers to understand the team performance and equipped to make better decision
Better Customer Experience
With a CRM integration, agent can access customer’s data which make easier for agents to interact with customers in a timely, thorough, and personalized manner with increased chances for faster resolution.
Enhanced Call efficiency
CRM integration enable agents to respond faster to customers by eliminated the need for manual processes and fact-checking.
Maintain Data in one place
Organize and maintain all customer’s interaction data in one platform and make it accessible for all the team.
Single screen for all operations
Single screen for all operations
CRM integration allows to carry out many operations from a single screen.
Integration of Telephony Solution with leading CRM and Helpdesk
Zendesk Helpdesk Software is flexible to integrate with Asterisk based telephony solution to enhance the customer experience. It enables the agent to access all the customer communication details in a single platform, increasing agent productivity.
Zoho CRM is a Web-based Customer Relationship Management (CRM) system. With its enormous flexibility in Integration with any Asterisk based Solution, its functions and modules, Zoho CRM Integration can be done with any Asterisk based System for effective Sales.
Vtiger is a web-based and 100% Open Source Customer Relationship Management (CRM) system. With its enormous flexibility, its functions and modules, vtiger is especially suitable for the use in critical environments of your enterprise. Vtiger CRM can be easily integrated with asterisk to achieve operational efficiency.
An effective lead management tool with capabilities of Lead capture automation, lead nurturing, sales acceleration and analytics. LeadSquared CRM can be easily integrated with asterisk to achieve operational efficiency.
Sugar CRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. Sugar CRM can be easily integrated with asterisk to achieve operational efficiency.
Opensource CRM provider with a mission to individualize all offerings according to your individual needs. Netiapps CRM can be easily integrated with asterisk to achieve operational efficiency.
Cloud based customer Service platform with a mission to bring business and customers together. Their flagship product Impel Ops – helps companies put their customers at the center of their business operations. Impel CRM can be easily integrated with asterisk to achieve operational efficiency.
KGISL is a leading service provider in Customer Relationship Management through voice and email based support services and solutions. KGISL CRM can be easily integrated with asterisk to achieve operational efficiency.
Want to increase your customer engagement with CRM integration?
Key Features
Click-to-call from CRM dashboard
Call Pop-up for both incoming and outgoing
Call logs
Call Recording
Missed call notification
Quality monitoring and detail reports
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